Tickets, boards and client routing in branches: order instead of a crowd, wait-time analytics.
Clients stand in a live queue, don't know who to approach, and get frustrated. The load on windows is distributed unevenly.
Ticket, board and routing by service. The client waits sitting down, and the branch sees real load and service time.
A client web office: online banking in the browser. 10 deployments. On the MFSys core.
Waiting and service time by window and service — for planning.
A large display board and an audio call for the next client to the window.
Priorities and rerouting between windows by load.
Even load reduces queues during peak hours.
Integrates with the FintechStan core and channels.
Tell us about your task — we'll propose a solution from our platform or build one to your processes.
The electronic queue is running in a branch network:
Rollout to branches — as it's confirmed.
A screen for the board and a ticket-issuing point (kiosk or tablet) is enough. The system is flexible on hardware.
Yes, the set of services, windows and priorities is configured to a specific branch's structure.
Yes — waiting and service time by window and service, with reports for load management.
The queue can pass requests further through the platform's processes, including CRM.
We'll show tickets, boards and wait analytics using your branch as an example.
