A queue management system for bank or MFI branches: the client takes a ticket, the system directs them to the right window, and the manager sees load and service time in real time.
Electronic queue — a FintechStan solution for branches. It organizes the flow of visitors: the client selects a service and gets a ticket, and the system routes them to a free specialized window and shows the call on the display board.
The branch manager gets analytics: how many clients were served, average waiting and service time, window load by hour. This helps plan staffing and reduce queues.
The system is installed on a ticket-issuing kiosk, call display board and operator workstations; if needed, it connects to the organization's other services.
Service selection and ticket issuance at a self-service kiosk.
Routing the client to a free specialized window.
Displaying the call and window number on the board and screens.
Reports on waiting time, service time and window load.
Calling the next client, statuses and transfers between windows.
Load data for staff planning.
We study the services and branch layout.
We configure the services, windows and routing rules.
We roll out kiosks, boards and workstations.
We train the staff and enable analytics.
Request a demo — we'll walk through ticket issuance, routing and service analytics.
